Student and Parent/Guardian Formal Complaint & Grievance Process

State law gives local education agencies, including school districts and charter schools, significant autonomy, and authority. The Texas Education Code (TEC) Section 11.1511 establishes specific powers and duties of the board of trustees. Section 11.151(b) states that “All powers and duties not specifically delegated by statute to the agency, or the State Board of Education are reserved for the trustees, and the agency may not substitute its judgment for the lawful exercise of those powers and duties by the trustees.” By state law, “the board of trustees of a school district or the governing body of an open-enrollment charter school has primary responsibility for ensuring that the district or school complies with all applicable requirements of state educational programs.” TEC §7.028.

TEA encourages and supports parents and school staff in their efforts to reach a resolution locally. If informal means are not successful, you may initiate the formal process described below by timely filing a formal written complaint form. 

Below, you will find the process regarding the local policy adopted as standard procedure. 

Somerset Academies of Texas has adopted three levels of the grievance process. To best serve our communities in partnership, it is imperative that all parties take equal part in fulfilling their obligations to correctly and promptly report grievances and address concerns brought to the school at the appropriate level.

Level 1: School or Campus Principal

The first step in the formal grievance process is to file a formal grievance with your school of enrollments Principal. Once you have completed the Level 1 Form, please email to to grievances@somersetacademytx.org and your schools principal.

Somerset Academy Brooks – Bonnie Salas (bonnie.salas@somersetacademytx.org) 

Somerset Academy Collegiate – Cory Oliver (cory.oliver@somersetacademytx.org) 

Somerset Academy Lone Star- Lily Collins (lily.collins@somersetacademytx.org) 

Somerset Academy Oaks – Abigail Batten (abigail.batten@somersetacademytx.org)

Somerset Academy Oaks Prep - Abigail Batten (abigail.batten@somersetacademytx.org) 

Level 2: Superintendent or Superintendent’s Designee

Level 3: Board of Directors

In the event you did not receive the relief requested at the level two or if time has expired you may appeal any decision to the school board. The appeal must be filed in writing, on a form, provided by Somerset Academies of Texas. This form must include any supporting documentation related to your complaint, including the initial form submitted in level one and two. To request a Level Three Appeal, please submit your request using the Level Three form by email to grievances@somersetacademytx.org.

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